Tidio

Customer service platform combining live chat, helpdesk and the Lyro AI agent, which auto-resolves 67% of conversations and drives ecommerce sales.

Freemium Business & Data
Visit Website ↗ by Tidio

What is Tidio?

Tidio is an AI customer service platform built around Lyro, its AI agent that resolves 67% of conversations instantly and turns the rest into sales, leads and bookings via product recommendations and cart recovery. It bundles live chat, a helpdesk, multichannel inbox (email, Instagram, Messenger, WhatsApp), Flows automation builder and sales analytics. A free plan is offered, with paid plans from $29/month (homepage) and Lyro AI conversation quotas sold as add-ons or metered tiers.

Key features

  • Lyro AI Agent resolves conversations using only verified business data
  • Lyro Smart Actions handle tasks like order updates and lead qualification
  • Product recommendations pulled from store inventory in real time
  • AI-driven email resolutions scanning incoming emails
  • Multichannel inbox: live chat, email, Instagram, Messenger, WhatsApp
  • Flows visual automation builder with 40+ ecommerce templates
  • Abandoned cart saver and order management in-conversation
  • OpenAPI and 120+ integrations (Shopify, WordPress, Wix, Zapier)

Watch: Tidio tutorial

How to Add an AI Chatbot to Your Website With Tidio (2026 Tutorial) How to Add an AI Chatbot to Your Website With Tidio (2026 Tutorial) — Tutorial Made Easy

Video by Tutorial Made Easy on YouTube — plays here without leaving this page.

Pros

  • Free plan forever with 50 Lyro AI conversations to test, paid plans from $29/month (official homepage)
  • Lyro resolves 67% of conversations instantly and attributes revenue to chats (official)
  • Strong ecommerce focus with Shopify/WordPress/Wix support and cart recovery (official, third-party reviews)

Cons

  • Three usage dials (billable conversations, Lyro AI conversations, Flows visitors) plus per-conversation Lyro add-on costs can add up and confuse (getmacha, ghostchat reviews)
  • Lyro AI quota is metered separately on top of the base plan, not included as unlimited (ghostchat pricing analysis)
  • Site plans and Shopify App Store plans differ in shape, making pricing comparison awkward for Shopify merchants (getmacha review)

Tidio at a glance

PricingFreemium
CategoryBusiness & Data
Platformsweb, api
CompanyTidio
Official websitewww.tidio.com
live-chatai-chatbotecommercelyro-aihelpdesksales-automationcustomer-supportchatbot-builder

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Tidio FAQs

What is Tidio?

Tidio is an AI customer service platform built around Lyro, its AI agent that resolves 67% of conversations instantly and turns the rest into sales, leads and bookings via product recommendations and cart recovery. It bundles live chat, a helpdesk, multichannel inbox (email, Instagram, Messenger, WhatsApp), Flows automation builder and sales analytics. A free plan is offered, with paid plans from $29/month (homepage) and Lyro AI conversation quotas sold as add-ons or metered tiers.

What are the main features of Tidio?

Tidio offers Lyro AI Agent resolves conversations using only verified business data, Lyro Smart Actions handle tasks like order updates and lead qualification, Product recommendations pulled from store inventory in real time, AI-driven email resolutions scanning incoming emails, Multichannel inbox: live chat, email, Instagram, Messenger, WhatsApp, Flows visual automation builder with 40+ ecommerce templates, Abandoned cart saver and order management in-conversation and OpenAPI and 120+ integrations (Shopify, WordPress, Wix, Zapier).

How much does Tidio cost?

Tidio follows a freemium model: a free tier is available, and paid plans unlock higher limits and advanced features. Check its official website for current plan prices.

What are the pros and cons of Tidio?

Strengths of Tidio include Free plan forever with 50 Lyro AI conversations to test, paid plans from $29/month (official homepage); Lyro resolves 67% of conversations instantly and attributes revenue to chats (official); Strong ecommerce focus with Shopify/WordPress/Wix support and cart recovery (official, third-party reviews). On the downside, Three usage dials (billable conversations, Lyro AI conversations, Flows visitors) plus per-conversation Lyro add-on costs can add up and confuse (getmacha, ghostchat reviews); Lyro AI quota is metered separately on top of the base plan, not included as unlimited (ghostchat pricing analysis); Site plans and Shopify App Store plans differ in shape, making pricing comparison awkward for Shopify merchants (getmacha review).