Agentforce

Salesforce's platform for building autonomous AI agents across CRM workflows.

Paid Automation & Agents
Visit Website ↗ by Salesforce

What is Agentforce?

Agentforce is Salesforce's platform for building autonomous AI agents that work across sales, service, and commerce. Agents run on the Atlas Reasoning Engine, draw on live Customer 360 data, and can take real actions like resolving support cases, qualifying leads, or processing orders. Teams can customize them with a low-code Agent Builder, and enterprise guardrails cover audit trails, data masking, and human handoff.

Key features

  • Autonomous agents for service, sales, and commerce
  • Low-code Agent Builder
  • Atlas Reasoning Engine for multi-step tasks
  • Pre-built agents (Service, SDR, Sales Coach)
  • Trust Layer security and human handoff

Watch: Agentforce tutorial

How to Create an Agentforce Employee Agent Salesforce 2026 #agentforce #salesforce How to Create an Agentforce Employee Agent Salesforce 2026 #agentforce #salesforce — salesforce inint

Video by salesforce inint on YouTube — plays here without leaving this page.

Pros

  • Deep native access to Salesforce customer data
  • Takes real actions, not just answers
  • Enterprise-grade governance and guardrails

Cons

  • Locked into the Salesforce ecosystem
  • Per-conversation pricing adds up at scale

Agentforce at a glance

PricingPaid
CategoryAutomation & Agents
Platformsweb
CompanySalesforce
Official websitewww.salesforce.com
ai agentscrmcustomer servicesales

How to choose the right Automation & Agents tool

Automation and agent tools promise to do work for you, so judge them on reliability before cleverness. Map the exact workflow you want to automate, then check the tool's integrations cover every app in that chain — one missing connector breaks the whole flow. Look for clear triggers, sensible limits, and logs you can read when something goes wrong, because something eventually will. For agents that act on your behalf, approval controls matter: you should be able to review messages, purchases or changes before they happen, especially at the start. Pricing usually scales with runs or tasks, so estimate your monthly volume honestly. Start with one low-risk workflow, measure the time it truly saves, and expand from there.

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Agentforce FAQs

What is Agentforce?

Agentforce is Salesforce's platform for building autonomous AI agents that work across sales, service, and commerce. Agents run on the Atlas Reasoning Engine, draw on live Customer 360 data, and can take real actions like resolving support cases, qualifying leads, or processing orders. Teams can customize them with a low-code Agent Builder, and enterprise guardrails cover audit trails, data masking, and human handoff.

What are the main features of Agentforce?

Agentforce offers Autonomous agents for service, sales, and commerce, Low-code Agent Builder, Atlas Reasoning Engine for multi-step tasks, Pre-built agents (Service, SDR, Sales Coach) and Trust Layer security and human handoff.

How much does Agentforce cost?

Agentforce is a paid product. Prices and plans change over time, so check its official website for the current pricing before you buy.

What are the pros and cons of Agentforce?

Strengths of Agentforce include Deep native access to Salesforce customer data; Takes real actions, not just answers; Enterprise-grade governance and guardrails. On the downside, Locked into the Salesforce ecosystem; Per-conversation pricing adds up at scale.