Aisera

Enterprise agentic AI platform for IT, HR and customer service automation, now part of Automation Anywhere.

Paid Automation & Agents
Visit Website ↗ by Aisera (Automation Anywhere)

What is Aisera?

Aisera is an enterprise agentic AI platform that builds, deploys and orchestrates AI agents for IT service management, HR, finance, procurement and customer service. Its AiseraGPT system combines domain-specific LLMs, conversational AI, enterprise search and AI workflow automation to autonomously resolve requests, deflect tickets and serve knowledge across channels. In November 2025 it was acquired by Automation Anywhere to anchor their combined agentic automation offering.

Key features

  • AiseraGPT platform with domain-specific LLMs for service operations
  • AI Agent System with coordinated autonomous agents
  • Agent Studio — build agents with low-code, no-code or pro-code tools
  • AI Workflow Builder with library of pre-built actions
  • Conversational AI across webchat, Slack, Teams, email, IVR and more
  • 100+ pre-built integrations; tenant-scoped REST APIs and event-driven workflows

Pros

  • Domain-specific LLMs tuned for service operations
  • Purpose-built AI Agent System coordinating decisions across IT, HR and support
  • Low-code/no-code/pro-code Agent Studio with pre-built Hyperflows
  • 100+ pre-built enterprise integrations with strong security and governance

Cons

  • Enterprise pricing via sales — no transparent self-serve tier
  • Configuration and integrations can require sustained effort and managed services
  • Roadmap and packaging in transition after the Automation Anywhere acquisition

Aisera at a glance

PricingPaid
CategoryAutomation & Agents
Platformsweb, api
CompanyAisera (Automation Anywhere)
Official websitewww.aisera.com
agentic-aiITSMservice-deskcustomer-serviceenterpriseworkflow-automation

How to choose the right Automation & Agents tool

Automation and agent tools promise to do work for you, so judge them on reliability before cleverness. Map the exact workflow you want to automate, then check the tool's integrations cover every app in that chain — one missing connector breaks the whole flow. Look for clear triggers, sensible limits, and logs you can read when something goes wrong, because something eventually will. For agents that act on your behalf, approval controls matter: you should be able to review messages, purchases or changes before they happen, especially at the start. Pricing usually scales with runs or tasks, so estimate your monthly volume honestly. Start with one low-risk workflow, measure the time it truly saves, and expand from there.

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Aisera FAQs

What is Aisera?

Aisera is an enterprise agentic AI platform that builds, deploys and orchestrates AI agents for IT service management, HR, finance, procurement and customer service. Its AiseraGPT system combines domain-specific LLMs, conversational AI, enterprise search and AI workflow automation to autonomously resolve requests, deflect tickets and serve knowledge across channels. In November 2025 it was acquired by Automation Anywhere to anchor their combined agentic automation offering.

What are the main features of Aisera?

Aisera offers AiseraGPT platform with domain-specific LLMs for service operations, AI Agent System with coordinated autonomous agents, Agent Studio — build agents with low-code, no-code or pro-code tools, AI Workflow Builder with library of pre-built actions, Conversational AI across webchat, Slack, Teams, email, IVR and more and 100+ pre-built integrations; tenant-scoped REST APIs and event-driven workflows.

How much does Aisera cost?

Aisera is a paid product. Prices and plans change over time, so check its official website for the current pricing before you buy.

What are the pros and cons of Aisera?

Strengths of Aisera include Domain-specific LLMs tuned for service operations; Purpose-built AI Agent System coordinating decisions across IT, HR and support; Low-code/no-code/pro-code Agent Studio with pre-built Hyperflows. On the downside, Enterprise pricing via sales — no transparent self-serve tier; Configuration and integrations can require sustained effort and managed services; Roadmap and packaging in transition after the Automation Anywhere acquisition.