Open-source platform to automate customer service with no-code AI agents across web, WhatsApp, email, and voice.
Tiledesk is an open-source conversational platform for automating customer service with AI agents across channels. Its no-code Design Studio builds chatbots and AI agents that handle web chat, WhatsApp, Facebook Messenger, email, and voice, with a unified inbox and seamless AI-to-human handover. Agents are powered by large language models with RAG knowledge bases and can take real actions via MCP, while the open-source codebase allows self-hosting.
| Pricing | Open Source |
|---|---|
| Category | Business & Data |
| Platforms | web, whatsapp, api |
| Company | Tiledesk |
| Official website | tiledesk.com |
With business and data tools, accuracy beats cleverness. Check which data sources and apps the tool connects to out of the box, how fresh the data is, and whether numbers can be traced back to their source — an AI summary you cannot verify is a liability in a meeting. Visualisation should match your audience: executives need clean dashboards, analysts need the ability to drill down. Security and permissions matter as soon as real company data is involved, so look for role-based access and a clear data-retention policy. Finally, test with your messiest real dataset, not the demo: tools that shine on clean sample data often stumble on the spreadsheets businesses actually keep.
Tiledesk is an open-source conversational platform for automating customer service with AI agents across channels. Its no-code Design Studio builds chatbots and AI agents that handle web chat, WhatsApp, Facebook Messenger, email, and voice, with a unified inbox and seamless AI-to-human handover. Agents are powered by large language models with RAG knowledge bases and can take real actions via MCP, while the open-source codebase allows self-hosting.
Tiledesk offers Open-source AI agent builder, No-code Design Studio, Omnichannel: web, WhatsApp, Messenger, email, voice, AI-to-human handover, RAG knowledge base and MCP-powered actionable agents.
Tiledesk is open source, so the software itself is free to download, use and self-host. Your only costs are the infrastructure you run it on and any paid services you connect to it.
Strengths of Tiledesk include Fully open-source and self-hostable; Strong omnichannel coverage; No-code builder plus open APIs. On the downside, Advanced AI features may require paid cloud tiers; Setup complexity for non-technical users.
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