Talki

AI helpdesk for B2B teams — auto-resolves routine tickets across web chat, email, and Telegram.

Freemium Automation & Agents
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What is Talki?

Talki is an AI helpdesk that puts support on autopilot: it scans your website to build a knowledge base, then its AutoPilot agent resolves routine tickets end-to-end across web chat, email, and Telegram in one shared inbox. Your team handles only the tricky cases, with backend customer data — plan, MRR, custom fields — pulled into every ticket.

Key features

  • One shared inbox for web chat, email, and Telegram
  • AutoPilot AI agent resolves tickets end-to-end from your knowledge base
  • Automatic knowledge base built by scanning your website
  • DeepL two-way translation across 12+ languages
  • Backend Connect pulls plan, MRR, and custom fields into tickets
  • One-line macros: one slash command triggers several actions
  • Native Telegram bridge — agents reply from the dashboard
  • Metrics: first-reply time, resolution rate, AI share, CSAT

Pros

  • Free-forever solo plan plus 7-day trial with no credit card
  • Customer data inside tickets without CRM tab-hopping
  • Telegram-native, unlike most helpdesks
  • AI escalates when unsure instead of inventing answers

Cons

  • Only three channels covered (web, email, Telegram)
  • AI resolutions are metered per plan
  • Per-seat pricing can add up as the team grows

Talki at a glance

PricingFreemium
CategoryAutomation & Agents
Platformsweb
Official websitetalki.tech
ai-helpdeskcustomer-supporttelegramchatbotsupport-automationknowledge-baseinbox

How to choose the right Automation & Agents tool

Automation and agent tools promise to do work for you, so judge them on reliability before cleverness. Map the exact workflow you want to automate, then check the tool's integrations cover every app in that chain — one missing connector breaks the whole flow. Look for clear triggers, sensible limits, and logs you can read when something goes wrong, because something eventually will. For agents that act on your behalf, approval controls matter: you should be able to review messages, purchases or changes before they happen, especially at the start. Pricing usually scales with runs or tasks, so estimate your monthly volume honestly. Start with one low-risk workflow, measure the time it truly saves, and expand from there.

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Talki FAQs

What is Talki?

Talki is an AI helpdesk that puts support on autopilot: it scans your website to build a knowledge base, then its AutoPilot agent resolves routine tickets end-to-end across web chat, email, and Telegram in one shared inbox. Your team handles only the tricky cases, with backend customer data — plan, MRR, custom fields — pulled into every ticket.

What are the main features of Talki?

Talki offers One shared inbox for web chat, email, and Telegram, AutoPilot AI agent resolves tickets end-to-end from your knowledge base, Automatic knowledge base built by scanning your website, DeepL two-way translation across 12+ languages, Backend Connect pulls plan, MRR, and custom fields into tickets, One-line macros: one slash command triggers several actions, Native Telegram bridge — agents reply from the dashboard and Metrics: first-reply time, resolution rate, AI share, CSAT.

How much does Talki cost?

Talki follows a freemium model: a free tier is available, and paid plans unlock higher limits and advanced features. Check its official website for current plan prices.

What are the pros and cons of Talki?

Strengths of Talki include Free-forever solo plan plus 7-day trial with no credit card; Customer data inside tickets without CRM tab-hopping; Telegram-native, unlike most helpdesks. On the downside, Only three channels covered (web, email, Telegram); AI resolutions are metered per plan; Per-seat pricing can add up as the team grows.